1. Who We Are

Mall by Imaze (“we,” “us,” or “our”) is an international multi-vendor eCommerce marketplace operated by I-Maze LLC, a United States-based company. Our platform at mallbyimaze.com connects buyers and sellers worldwide and uses the Imaze 3PL API (hosted at 3pl.imazeonline.com) to calculate real-time shipping rates for domestic (within the USA) and international shipments based on package dimensions (weight, height, length, width) and the ZIP/postal code of the destination.

2. Information We Collect

We collect information from buyers, sellers, and visitors of our platform. This includes:

• Account Information: Name, email address, phone number, username, and password when you register as a buyer or seller.
• Seller Business Information: Business name, business address, tax identification number, bank or payment account details, and product listings.
• Shipping Information: Recipient name, delivery address (including ZIP/postal code, city, state, country), package dimensions (weight, height, length, width), and box specifications used to calculate shipment rates via the Imaze 3PL API.
• Payment Information: We collect payment details (e.g., credit/debit card, billing address) to process transactions. Payment data is handled through PCI-DSS compliant third-party payment processors; we do not store full card numbers on our servers.
• Order Information: Purchase history, order status, tracking numbers, and communication between buyers and sellers.
• Device & Usage Data: IP address, browser type, operating system, pages visited, referring URLs, and cookies/session data when you interact with our website.
• Communications: Messages you send us via contact forms, support tickets, or email.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your buyer or seller account on mallbyimaze.com.
• Process orders, facilitate payments, and issue receipts.
• Calculate real-time shipping rates for domestic and international shipments using the Imaze 3PL API (3pl.imazeonline.com), based on box weight, height, length, width, and destination ZIP/postal code.
• Arrange or coordinate product shipments from the USA to international destinations through I-Maze’s 3PL logistics network.
• Communicate with you about your orders, account activity, platform updates, and promotions.
• Verify seller identity and ensure compliance with our seller policies.
• Prevent fraud, detect unauthorized access, and maintain platform security.
• Comply with applicable US federal and state laws, including tax reporting obligations.
• Improve our website, services, and user experience through analytics.

4. Shipping Rate API & Third-Party Data Sharing

To calculate shipping rates, our platform transmits certain package and destination details (weight, dimensions, ZIP code, country) to the Imaze 3PL API at 3pl.imazeonline.com. This API is operated by I-Maze LLC and is an integral part of our fulfillment infrastructure. The data shared with the API is used solely for the purpose of generating an accurate shipping rate quote and is not sold or shared with unrelated third parties.

We may also share your information with:

• Shipping carriers and logistics partners (UPS, FedEx, USPS, DHL, and similar) as necessary to fulfill and track shipments.
• Payment processors to complete financial transactions securely.
• Customs and government authorities for international shipments, as required by law.
• Fraud prevention and compliance services to protect buyers, sellers, and the platform.

We do not sell your personal information to third parties for marketing purposes.

5. No Refund Policy

All purchases made on mallbyimaze.com are final and non-refundable. This includes the purchase price of goods and any shipping fees calculated via the Imaze 3PL API. Once a shipping rate is confirmed and a shipment is booked or an order is placed, no refunds will be issued for shipping charges. For product-specific disputes (e.g., damaged or missing items), buyers must contact the seller directly through our platform messaging system. I-Maze LLC and mallbyimaze.com do not guarantee refunds from individual sellers and act solely as a marketplace facilitator.

By completing a purchase on our platform, you expressly acknowledge and agree to this no-refund policy.

6. Seller Accounts & Seller Data

If you register as a seller on mallbyimaze.com, we collect and process additional business information including product listings, inventory data, pricing, bank/payout account details, and transaction history. Seller information is used to:

• Display your products and seller profile on the marketplace.
• Process payouts for completed orders.
• Comply with US tax law, including collection of Form W-9 information where applicable.
• Verify your identity and enforce our seller policies and terms of service.

Sellers are responsible for ensuring that any personal data they collect from buyers through the platform is handled in compliance with applicable privacy laws.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to maintain your session, remember your preferences, analyze website traffic, and improve our services. You can control cookie settings through your browser. Disabling cookies may limit certain functionality of mallbyimaze.com.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations (such as US tax and financial recordkeeping requirements), resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

9. International Transfers

Our platform serves users worldwide. By using mallbyimaze.com, you consent to the transfer of your personal data to the United States, where our servers and operations are based. We take appropriate safeguards to ensure that international data transfers comply with applicable laws.

10. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and associated personal data, subject to legal retention obligations.
• Opt out of promotional emails by clicking the “unsubscribe” link in any marketing email.
• For California residents: exercise rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information.

To exercise any of these rights, contact us at: [email protected]

11. Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, and access controls to protect your data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

12. Children’s Privacy

mallbyimaze.com is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Continued use of mallbyimaze.com after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Company: I-Maze LLC
• Website: mallbyimaze.com
• Email: [email protected]
• Country: United States of America